Every moment of engagement for an energy company is a chance to become a bigger part of a customer's life. How do you make the most of these short windows of opportunity and truly connect with your customer? In a competitive market with very little product differentiation, having a nuanced strategy is crucial. Whether it be excellent service, affordability or environmental consciousness, customer decisions are based on personal values. By quickly adjusting to individual behavior in the context of a fast-moving energy market, you can engage your customer at every decision making moment. Becoming an integral part of your customer’s journey makes each touchpoint a powerful one when based on a bigger application of data.
By connecting your CRM system with every digital consumer channel.
With improved data analysis and customer-driven decisions.
Across marketing channels with intelligent orchestration of real-time messaging.
With mass personalization and artificial intelligence.
Our telecoms and utilities customers are winning the data-driven marketing game by competing on customer experience from day one. Here is a collection of our best learnings for making advocates out of bystanders: