REAL-TIME CDP FOR ENTERPRISE BRANDS

CUSTOMER DATA PLATFORM FOR OMNICHANNEL JOURNEYS

Relay42 gives marketers full control over their customer data and enables them to create real-time personalized customer journeys at every touchpoint across all paid and owned marketing channels.

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STOP THE IMPERSONAL, BECOME RELEVANT, HAVE IMPACT.

Personal Understanding

Personalization begins with knowledge of your customers. Our advanced multi-key identity management and best-of-breed setup deliver the highest match rates in the industry so that you can obtain rich data, understand your customers, and personalize the experience across the full customer journey.

Instant performance

Consumers expect companies to respond and interact with them in an instant. Most people will switch brands if a company doesn’t personalize the communication. The Relay42 Platform delivers real-time responsiveness on the full customer journey, across paid and own media. For the business, this means up to 30% more impact. The integrated AB testing allows you can see the performance of your journeys and optimize them in real-time.

Empowering Intelligence

With data exponentially growing, it’s simply impossible to map out every individual journey manually. With our ready-to-use AI solution and an easy-to-use interface, you can create AI-driven prediction models within hours, without dependencies on the IT department. Start predicting the best possible outcome and deliver 1:1 personalized customer journeys at scale.

Accelerating Success

How do you get the most out of your CDP? To drive the highest possible impact, you benefit from an accelerated three-month onboarding, hundreds of proven industry-specific use cases, and the guidance of a dedicated customer team. Our Customer Success Program and the Relay42 Academy will elevate your team to become certified experts in creating impactful personalized customer journeys.

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REPORT

How Levi's connected customer data across channels and increased their marketing effectiveness

How Levi's connected their online and offline customer data and created a single customer view across channels.

WHAT OUR CUSTOMERS SAY

"We were looking for a powerful solution to be able to interconnect our digital channels.... to our CRM. Relay42 fits perfectly in this, because what we wanted to achieve was to break down silos and implement an omnichannel strategy, so we could actually tell our story to the customer on the right channel at the right time.” Jad Naciri Customer Data Strategist | Air France

I was pleasantly surprised by the speed and effectiveness of the onboarding process and was very happy to work with such amazing team. We went from workshop to onboarding in just 8 weeks, in time for campaign launches in the first half of the year. Alice Yang Senior Global Digital Manager Paid Media at Levi’s READ CASE STUDY

"Proving efficiency and effectiveness is what we need to deliver against, and Relay42 has helped us to kind of build that and understand how we can start small and scale up. So, it’s been a really good learning journey for us, and we’ve not cracked it, but we continue to test and learn and that’s where Relay’s been really important.” Alison Hawkins Digital Media & Marketing Manager | Heineken

"I think that Relay42 is creating that link for us, especially in all the online bits, to make sure that on every touchpoint we can manage the customer journey that people are getting. We get insights out of it; we can improve our media, which saves us money and makes a better customer experience” Robert Vonk Manager of Online Marketing & Data | Mazda READ CASE STUDY

Before we started working with the Relay42 platform, we sent most of our offers in bulk, all at once and via a single channel. Now that we’re working with Relay42, we can send tailored messages, advice and offers every day, and ensure they arrive at the precise moment when our customers are interested in an energy service.” Maroue Khazai Lead Marketing Automation, NBA team | Eneco READ CASE STUDY

With Relay42 we can deliver on the promise of personalization at scale to become fully customer-centric. Personalization is the only way forward; and we see that our approach pays off. Compelling results confirm that we chose the right technology for our mission. Michiel Blonk VP Pricing & Revenue Management Europe READ CASE STUDY

We would like to consistently serve relevant communications to our customers in all communication channels. The Relay42 platform helps to orchestrate this and improve the customer experience of our website and increase the relevance of our content in advertising. Ron Schneider Head of Marketing & Sales READ CASE STUDY

When a contract expires, we don’t wait until it’s too late, but proactively offer a new contract. We then focus our resources on making a conversion happen, regardless of which channel the customer uses. Rob van den Berg Sr. Online Marketer READ CASE STUDY